Store Policies

Return Policy

I stand by my art and wish to make every customer happy. If you receive something that has been damaged in transit I will do all I can to make things right. This could involve a refund or remaking the piece if it broke in transit, for example. I will want the broken piece returned for determining the cause of breakage and any possible salvage.

I can not accept used pipes for returns, ever.  

Shipping Policy

I ship with the USPS and will send purchases out 1-3 days after payment is received/cleared.  Gray's Glass ships worldwide. We ship in a brown box.


You must be 18 years of age to purchase smokeware.

As it is impossible for Gray's Glass to know the ordinances in all city/county/state we rely on our customers to know the laws which are applicable to them and act accordingly.